Terms of Use

terms
Your Statutory rights are not affected by any of the following terms and conditions....


Warranty

Consoles, phones and tablets - We offer a 6 month warranty on all Console, phone and tablet repairs. A warranty seal will be placed on the device. This seal must remain in place and intact for the warranty to remain valid. The warranty covers against defects only and not against obvious misuse. All work is guaranteed for 3 months against the original fault only. We will not take responsibility for unrelated faults on the same device. We use 'Brand New' parts in all our console repairs. Any warranty work on devices is subject to additional postal costs.
Computers & Laptops - We offer a 6 month warranty on all PC and Laptop repairs, provided the warranty seal remains in place and intact. This seal must remain in place and intact for the warranty to remain valid. The warranty covers against defects only and not against obvious misuse. All work is guaranteed for 6 months against the original fault only. We will not take responsibility for unrelated faults on the same device. We use 'Brand New' parts in all our laptop/computer repairs.

Not covered under Warranty

All Devices - Screen and LCD accidental damage: we do not cover breakage of your devices screen, this includes cracks of LCD bleeding. Accidental damage from user handling: Where the device or accessories has been handled by the user in a manner that has resulted in damage to the device or accessory, this is not covered under our warranty. Items that are accidentally damaged by liquid are not covered by our warranty. Software: We do not cover software issues (but will attempt to assist you with a problem)

Unclaimed units

Repaired units will be held for a maximum of 30 days, if payment is not received or the device is not collected within this time, we reserve the right to sell or recycle your device to cover costs. This applies to units requiring re-quotes for which we receive no response and units deemed beyond repair.

No Fix, No Fee

Our no fix, no fee policy applies to work carried out in our workshops where a fault has been diagnosed but cannot be repaired or is deemed too expensive to be repaired. The policy does not apply to software issues or work carried out at customers premises.

Deposits

For any work that is estimated to be over £2000 a deposit of 50% will be required prior to any ordering of hardware. In the event of cancellation of the work the deposit will be non-returnable.

Delivery Information

All orders are sent via Royal Mail Special Delivery, this includes full insurance for your console. Proof of postage is obtained for all posted consoles. DELIVERY TIMES ARE SUBJECT TO ROYAL MAIL. Non receipt should only be reported after 7 days. Claims for non receipt/damage of a console require a non receipt declaration to be completed and signed (written signature only accepted) by the person who sent the console. Returned consoles due to not being collected from sorting office, must have postage re-payed for within 7 days of our receipt.

Data Retention

At TeamK we are passionate about data retention as we offer backup services, data recovery services and disaster recovery. We will always do our best to retain your data. Before contacting TeamK to perform services on your devices it is your responsibility to ensure you have a back up of your data, software and information. TeamK shall not be liable for loss of data, consequential loss, loss of profits or damages as a result of any work carried out.

If you do not have a backup of your software and data, we can provide you with our data backup service at an additional cost.

Quotes / Prices

Due to the volatile nature of prices on parts we cannot guanrantee that at time of repair the price quoted or advertised will be the same, we will always contact the customer prior to carrying out any repair if the price quoted is different.

Customer Satisfaction

At all times we do our best to ensure that the requested work is completed to a satisfactory standard. If you have any concerns about any work that has been carried out on your equipment we are here to help.

It is your responsibility to inform us that there is an issue.

Once an issue has been raised we will investigate and provide guidance on resolving the issue.

TeamK are members of UKITA, the trade association for IT professionals, and operate under the UKITA code of conduct. If you feel the issue has not been resolved satisfactorily after guidance has been given then the matter can be raised with the trade association.

Privacy Policy

Information Collection TeamK does not collect any personal information about the users of this website.
Disclosure of Information TeamK does not sell, trade or rent your information to any other party. We use your personal information solely for payment and billing purposes.
Amendments to this policy Any amendments to this policy will be posted on this website.

Conduct

Online Conduct By using the service, you agree that you will not attempt to undermine the integrity of this web site. We also reserve the right to refuse a repair or service at our discretion, and cannot be held liable for withdrawing any goods, materials or content from the site. Trademarks All trademarks appearing on this site are trademarks of their respective owners.

Your statutory rights

Donít worry, nothing in this policy affects your statutory rights.




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